My friend, Eddie and I went to watch movie: The Simpson movie. So far, we thought it’s so funny. Most of laughable we haven’t seen for a while since television series have running for long time.

However, we find very disappointment in first 5-10 minutes of the movie as we realize there isn’t OC (open-captioning) ON. Accord on the newspaper or Regal Entertainment Group’s website, it suppose be schedule to have caption! I was about going to see manager but instead, Eddie go ahead to see and talk to them, since it’s was easy for him who able to talk well. For few mintues, he comes back, and then we wait for few minutes until the caption have turned ON.

It seem waste our value time spend on ticket to watch movie. So, after the movie, we went to see manager and complain about why we do not see caption in early. Turn out that they’re offer refund as we get our money back since the whole movie have ruin our experience in the whole entire of this movie.

That doesn’t happen to us for first time or only in Regal Entertainment Group. It also happens to AMC Theatres running with RWC (rear window captions) which we were there couple months ago on other movie. I felt that these staffs didn’t take responsible to track on schedule follow by both theatre companies. Does that happen to you before?