July 14, 2011
I use ZVRS Z4 app for my iPod Touch (4th-gen model) to make call to anybody with Video Relay Service (VRS) or point-to-point. I like to have both VRS and personal leave message in video, which is cool. Even I get my own Local Number, it make a real deal.
For quite time, I start to concern on how people are start to call me. There is a major problem with Sorenson compatible with different video relay service. It’s about the how the caller ID appears toward Sorenson VP200.
You see, when I test it by call from my Z4 to my VP200. You can see how wrong when it appear on the display from the history call listing. What’s wrong? It doesn’t appear as the local number. It’s only ip-address. When anyone, like me on VP200, tried make the redial from either history call listing or contact listing after add my “caller id”. It will dial as Ip-address instead the actual local number. It ends up bringing you to where you would only leave the video-message. It will NOT ringing to my Z4 from iPod or laptop.
What has hassle me is, that I have to remind everybody to make sure they add my Caller ID and then edit to change from Ip-address to my local number. It’s more work for them to do than simple add from the history call listing.
I find it un-compatible between videophone Service Company to videophone Service Company. They’re not well equal when someone miss the call and redial as number instead being different direct. I could blame to Sorenson.
So, I leave the feedback to ZVRS to be aware about my issues. I hope to see every videophone service to be equal on quality on video and satisfactory to call like every telephone Landlines/wireless Company does.
UPDATE: It also affect on Purple P3, too. I gave the feedback to Purple Staff, too.