Comments on: Rental version film have no Closed Caption!

By: diverbeck

diverbeck — Sun, 22 Nov 2009 02:29:46 +0000

I had the exact same experience! My husband rented it from redbox. I was so mad and could not believe is Disney movie did not at least have subtitles. So I went online and discovered that there are 2 versions of the dvd and BOTH are subtitled. I found it at the Block Buster movie site. One version has English subtitles and the other is in French and Spanish. So the conclusion from friends is that maybe redbox has an illegal priated version of the movie as we could not even acess the main menu.

By: diverbeck

diverbeck — Sat, 21 Nov 2009 20:29:46 +0000

By: illustratorblog

illustratorblog — Mon, 16 Nov 2009 22:04:12 +0000

I have got refund, too.

By: Sonny

Sonny — Mon, 16 Nov 2009 18:59:00 +0000

I called Disney Movie Studios about UP rental disc at 800-723-4763 then press 4 then press 4 to get a live person. This person immediately apologized to me at least five times. She said they are already aware of this accessibility issue and they are working to resolve it asap. She then asked me for my full name, email address and home address. She said I’d hear back from them either by email or letter when this has been resolved. I encourage you to call them too. The more calls, the better. The whole call took me 5-7 minutes.

By: joscasta

joscasta — Mon, 16 Nov 2009 15:57:55 +0000

I got hoodwinked too.. Redbox refuses to give me a refund!

By: illustratorblog

illustratorblog — Sun, 15 Nov 2009 21:40:21 +0000

Thank for link. It's really terrible for deaf, hard of hearing and loss hearing.

By: codeman38

codeman38 — Sun, 15 Nov 2009 20:54:32 +0000

This has made it to Consumerist now.