Sam the Deaf

Rental version film have no Closed Caption!

General, I'm Deaf, Media

Disney and Red BoxI was excite to watch movie “Up” by Disney. I went to to Redbox as you know it’s cheap, only a buck by charge with credit card. Went to home and put in my DVD player and start to watch.

I was except to get on DVD menus like usually I would go. There is none, probably it’s Disney, I thought they protect. I turn subtitle on but it doesn’t have available. I thought, okay, I’m sure there is Closed Caption (CC) for a sure as HDTV is turn CC on with S-video cable plugged in.

Guess what? No CC has appear for few minutes, I thought that’s something very wrong. I tested on my laptop as I thought it would be no wrong. I realize the label after pop in the DVD slot, it said “UP_RENTAL”. I’m unfamiliar and thought they set the new version.

So, I went on and google about if there is common problem. I found there is, from the redbox’s weblog where I saw most comments, most are angry and disappointment.

No Closed Caption on UP (Rental DVD version)

We need to let Disney to aware about it. I’m mad! There is more from other weblog, that person have an rants opinion about this movie and studio and whatever.

Also read “How not to attain 100% captioning (DVD version)

And this… “Pixar: Disney Removes Closed Captioning from UP

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  • codeman38
  • illustratorblog

    Thank for link. It's really terrible for deaf, hard of hearing and loss hearing.

  • joscasta

    I got hoodwinked too.. Redbox refuses to give me a refund!

  • Sonny

    I called Disney Movie Studios about UP rental disc at 800-723-4763 then press 4 then press 4 to get a live person. This person immediately apologized to me at least five times. She said they are already aware of this accessibility issue and they are working to resolve it asap. She then asked me for my full name, email address and home address. She said I’d hear back from them either by email or letter when this has been resolved. I encourage you to call them too. The more calls, the better. The whole call took me 5-7 minutes.

  • illustratorblog

    I have got refund, too. 🙂

  • diverbeck

    I had the exact same experience! My husband rented it from redbox. I was so mad and could not believe is Disney movie did not at least have subtitles. So I went online and discovered that there are 2 versions of the dvd and BOTH are subtitled. I found it at the Block Buster movie site. One version has English subtitles and the other is in French and Spanish. So the conclusion from friends is that maybe redbox has an illegal priated version of the movie as we could not even acess the main menu.

  • diverbeck

    I had the exact same experience! My husband rented it from redbox. I was so mad and could not believe is Disney movie did not at least have subtitles. So I went online and discovered that there are 2 versions of the dvd and BOTH are subtitled. I found it at the Block Buster movie site. One version has English subtitles and the other is in French and Spanish. So the conclusion from friends is that maybe redbox has an illegal priated version of the movie as we could not even acess the main menu.